User Support
by
Henrik R. Nagel
—
last modified
Sep 02, 2010 08:56 AM
There are two standard ways to achieve user support:
Email: support-ntnu@notur.no
Phone: (+47) 918 97677
Which method you choose doesn’t matter, since all messages end up in the same system. However, using the web page requires a user name and a password, which are automatically generated the first time you send an email to support-ntnu@notur.no. From the web page you can also track your requests.
Please remember to consult the Njord User Guide for information on the subject that you are looking for.
About support requests
- Requests will be handled as soon as possible by the support personal.
- Working hours for the support personal are Monday-Friday 08:00-16:00, except holidays.
- Do not send general support requests directly to any staff members, especially if you want fast response! Use the official channels (mail/ web).
- Please be as detailed as possible about your problem when submitting a support request, as this will help the support personal to solve your problem faster.
