Requests for technical support on the Notur machines can be directed to the staff that operates the machines.
|UiT, High Performance Computing Group||Stalloemail@example.com|
|NTNU, High Performance Computing Project||Njordfirstname.lastname@example.org|
|UiB, Bergen Center for Computational Science||Tre, Fire
|UiO, Scientific Computing Group||Magnum, Titanemail@example.com|
The staff will provide assistance with a variety of issues, including the installation and compilation of software, the execution of applications, and any machine-specific issues. The more information you can provide us with, the easier it will be for us to
fix the problem. The subject of the message should be descriptive to the
problem. In addition you should:
- Notice which machine the problem occurred at.
- Describe what went wrong, how it happened, and what was supposed to be the
correct outcome of the action.
- If possible make a suggestion to why the error occured and share your views for a possible fix to the problem.
Requests will be handled as soon as possible. Working hours for the support staff are Monday-Friday 08:00-16:00, except holidays.
Requests are usually handled by e-mail. A website (Request Tracker) where you can track the history and status of your request(s) can be found here. The first time you report a problem to any of the above e-mail addresses, you will receive an e-mail with username and password to get access to RT.
Advanced user support
In case you would like assistance that goes beyond regular (basic) support and your problem may require considerable time to be solved, then the Notur project offers ways to apply for so-called advanced support. More information about advanced support can be found here.